Can't you see the pickup code in the GLS app?

To view the pickup code in your GLS app, you need to create or log in to your GLS profile. The parcel must have been booked using the same contact details that are linked to your profile.

Three digits that match your parcel

When collecting your parcel from a ParcelShop, you’ll need to provide a three-digit collection code. You will receive the collection code in the GLS app, by SMS, and via email when your parcel is ready for collection.

A pickup code consists of three digits and helps ensure that the right parcel is handed over to the right recipient.

You can still ask friends or family to collect the parcel on your behalf. Just remember to share the pickup code with them.

When collecting your parcel, you must provide the pickup code together with the parcel number.

Where you'll receive your collection code

When collecting your parcel from a ParcelShop, you’ll need to provide a three-digit collection code. You will receive the collection code in the GLS app, by SMS, and via email when your parcel is ready for collection.

GLS pickup code in app
 

The GLS app

In the GLS app, each parcel has its own QR code. When you show it at the ParcelShop, the staff can scan it and automatically view both the parcel number and collection code, helping them locate your parcel even faster.

You can view the collection code when you are logged in to your GLS profile and the parcel has been ordered using the same phone number or email address associated with your profile.

Download the GLS app
GLS pickup code on SMS

SMS

You will receive your collection code in the SMS we send when your parcel is ready for collection at the ParcelShop.

If you do not wish to receive SMS messages, you can easily disable them in the GLS app under your profile settings by selecting "Push Notifications."

 
GLS pickup code in app
 

E-mail

You will receive your collection code in the email we send when your parcel is ready for collection at the ParcelShop.